Personal Lines Underwriting Associate

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Administer and service personal insurance policies across motor, home, travel, life and loan protection products.
• Respond to client queries professionally and efficiently, providing accurate, personalised and customer-focused service.
• Process quotes, renewals, amendments, cancellations, endorsements and mid-term adjustments accurately and within required timelines.
• Maintain accurate client, policy and financial records, ensuring all documentation is complete, compliant and easily accessible.
• Process invoices, receipts and other financial documentation in line with established procedures and controls.
• Develop and maintain knowledge of personal insurance products, underwriting requirements and relevant systems through training and continuous learning.
• Collaborate effectively with colleagues, share information, provide support and contribute constructively to team objectives.
• Ensure compliance with legal, regulatory and company requirements, maintaining confidentiality, accuracy, integrity and accountability in all activities.

SKILLS AND QUALIFICATIONS:

• Experience in an administrative or clerical role will be considered an asset.
• Previous experience within the insurance industry will be considered an asset.
• Fluent in both written and spoken English, with other language skills being considered an asset.
• Possess excellent verbal and written communication and interpersonal skills.
• Possess strong customer service skills.
• Be proficient in Microsoft Office Suite or similar.

PERSONAL ATTRIBUTES

• Detail-oriented with strong accuracy in data handling.
• Eager to learn and apply new knowledge under guidance.
• Professional in communication with clients, brokers, and colleagues.
• Adaptable, with a proactive approach to using systems and tools.